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Showing posts from June, 2017

9 Questions to Create Alignment with your Customers and Stakeholders

When was the last time you really spoke to a customer or stakeholder about their needs? Sure, everybody talks about getting out of the office, but how do you actually do it? Here's an interview template to make customer conversations much easier.

My ultimate goal is to have an impact. I have found the best way to do that is to create alignment between myself and my stakeholders or customers.

I use this canvas to guide my conversations with my stakeholders. It has been a game changer for me! So much, that it is now a part of Personal Agility.

The goal is to understand your stakeholder, build a rapport, and get actionable information to guide the next steps. This might be about our collaboration or a product I want to create for them.
Getting Ready I generally plan 60 minutes for the interview, but it can be done in as little as 30 minutes if you and the other person are focused. Whether speed or depth is more important to you, depends on the context and what you are trying to achi…

What is the Product Backlog in Scrum?

According to the Scrum Guide, the Product Backlog is “an ordered list of everything that might be needed in the product and is the single source of requirements for any changes to be made to the product.”

Each entry in the list is called a Product Backlog Item (“PBI”). Since User Stories are such a common practice, Backlog Items are often just called “Stories” even though User Stories are not part of Scrum and backlog items are not necessarily in User Story format. (I use story and backlog item interchangeably).

A list is just a list, so there is nothing binding about the Product Backlog. It is a list of ideas – things that you think belong in the product, but this list is subject to change at any time.
Each backlog item has the following attributes:


Description – a statement of the goal or purpose of the story.Sequence number – its place in the queue – determined by the Product OwnerValue -  a statement of the business value of the story – determined by the Product OwnerEstimate – th…

Personal Agility Impact Canvas: How to understand what really matters to your stakeholders

Are you trying to figure out what really matters to your stakeholders? The Personal Agility Impact Canvas leads you through a 30 to 60 minute interview so you find out what is really important to your stakeholders, building their trust while you do.

You've probably heard about the Lean Canvas or the Business Model Canvas. These help you think about and understand your customers and your business. But how do you know what really matters to them? You have to talk to them to validate your assumptions. This is key to achieving better Impact (as I explain in my PAS Workshop)

Inspired by Iman Aghay's approach to problem validation, I created a canvas to lead you through the discussion with your stakeholder's, centered around Who, Why, and the Outcomes you want. Each question is a Powerful Question, to help you understand what is on your stakeholder's mind:

Who?

Stakeholder - Note and if necessary confirm the person's Name, Function, Contact DetailsGoals or Objectives - W…