In my Scrum Performance MasterClass Workshop, the participants reflect on how their teams and organisations do Scrum. Then we review Scrum and its values, principles and practices so the participants can create a plan to improve their teams and organizations. Along the way, the participants experience moments of enlightenment - Wow! Eureka! -- in which they suddenly understand essential concepts, relationships and implications for their organization.
Here's a list of findings that caused my participants to say 'Wow!'
- Inspect and Adapt: Everybody inspects. Who really adapts? I haven't. This needs to change.
- We need to raise the percentage of done stories closer to 100% of the team's forecast.
- The Implementation Team selects the number of stories to implement in the sprint.
- Technical debt is an important issue - we have to do something about it
- Test effort accumulates if not automated - this is 'technical debt'
- How-to-Demo is not the same thing as the Definition of Done.
- Our stories are too finely specified -- too much of the 'how' is predefined
- Limit stories in progress to 1/2 the number of team members.
- Create security so people can speak freely
- Understand the problem before looking for solutions
- Define and stay within your timeboxes
- 'Remembering Heaven' as an approach to gain support for change
- Pattern for Change: 'Fearless Change' by Rising and Manns
- I should have come with my team and/or management
Inspect and Adapt: I'm haven't been doing it. -- That recognition came to me a few weeks ago. Rather embarrassing actually, because I have been teaching inspect and adapt for years. But for years I have been collecting feedback forms after each course with high points, low points, puzzles and suggestions. Mostly I just looked at the score to pat myself on the back. Beyond that, I hadn't really done anything with the results.
Last September I started teaching CSM courses after a long break. To my horror, the NPS scores were much lower than I wanted. So I decided to apply my own teachings. I decided that after every course, I would implement at least one or two suggestions from each set of feedback forms. The results were spectacular! My NPS went from +10% to +90% in about 5 courses. Hey, this stuff really works! Inspect and Adapt. Listen to the customer. Strive to delight the customer.
So let me add one more Wow!-Moment, mine:
- Scrum is easy and Scrum is hard. It is always a challenge to maintain the passion to do it well!