Monday, July 11, 2011

A Month of Thoughts for the Day

One month ago, I started tweeting regularly a Thought for the Day on Scrum and Radical Management. It's hard to find old tweets, so here is a compendium of my #RMTftD's since I started.

Do you like these? Then follow me at @peterstev and be sure to retweet the thoughts that you think are worth repeating...

8.6 To be smart, first play nice. "The Wisdom of the Dog"
9.6 Better to have 80% of your features 100% done then 100% of your features 80% done.
10.6 Radical Mgmt = Scrum + (Delight the Customer, Leadership Storytelling) - (Product Owner, ScrumMaster, Software Baggage).

12.6 Tomorrow is a bank holiday. It's OK to let the battery on your smart phone run down.
13.6 Today is a holiday. Leave your Smartphone off. Who are those people at the kitchen table? Enjoy the day with them!
14.6 Do you follow your own advice?
15.6 I know having less work in progress is the key to better response times. How do I clear my todo-list?
16.6 What was your best work experience? Everyone motivated & focused, great results & happy customers? Are you living that now?
17.6 Radical mgmt is how decent people normally think, speak & act before organizations corrupt them. Feels like coming home.

19.6 Secret of apple stores' success? Don't try to sell! WTF? APPLE is an approach to customer service.

20.6 Discipline and loyalty can coexist with motivated, empowered staff.
21.6 Change Leaders: Which is more promising? One 70% solution everyone supports or several 100% solutions everybody fights?
22.6 Reframing the problem can lead to deep insight on how to achieve customer delight:
23.6 Once your common ground 70% solution is clear, you realize you have a 95% solution. The rest no longer bothers you.
24.6 A creative "Yes and" expands and builds on each other's ideas. 'Yes, but..." traps you in debate.

27.6 Continuous Innovation & improvement are key to corporate growth. Scrum & Kanban are proven approaches to achieving them.
28.6 Each sprint improves product and team. The Producet Owner has the vision for the product. Who has the vision for the team?
29.6 Agile is about Quality. What is the essence of your management philiosophy?
30.6 The purpose of an organization is to delight the customer! How would you feel, if you were a customer of your own company?

3.7 This week - thoughts from Fred Reichheld - 'The Ultimate Question: Driving Good Profits and True Growth'
4.7 Dominant players have economic advantage. If this is not used to make customers :-), position and advantage will not last
5.7 When a customer feels mislead, mistreated ignored or coerced, then profits from that customer are bad.
6.7 Bad Profits are about extracting value from the customers, not creating value.
7.7 Bad profits work their damage by creating detractors - people who will avoid your product if they can and warn others away
8.7 When did you last recommend a product or company? When did you last warn a friend away from a product or company? Why?

And here are the most recent Thoughts for the Day on Scrum and Radical Management. To stay up to date, follow @peterstev