Introducing Change to Your Organization
BTW - It looks better in full screen mode
Setting: a development team which is responsible for a production application. This application processes millions of dollars per day in financial transactions, so it has to run.Joe was between 2 1/2 and 5 times as productive working at night. Why? Because no one interrupted him.
As the company had just put our a major release, a developer had to work late shift, just in case something happened. The release had been in production for a few weeks, so the worst problems were over.
A few nights ago, it was Joe's turn for night duty. Joe (not his real name) is a good developer who can be counted on to move one, sometimes two tickets from waiting, through in progress, to done every day.
There were no production problems that night, so Joe could work on his development tasks. How many tickets did Joe finish that night?